Last updated: January 2024
To change your GCash mobile number, you need to follow a few simple steps. First, ensure that you have access to your current GCash mobile number. If you no longer have access to the number, you will need to contact GCash customer support to update your information.
Once you have access to your current GCash mobile number, open the GCash app and log in to your account. From there, tap on the hamburger menu in the upper left-hand corner of the screen and select “Settings”. Under the “Account” section, select “Change Mobile Number” and follow the prompts to enter your new number. You will receive a verification code via SMS to confirm the change.
It’s important to note that changing your GCash mobile number may affect your account security and access to certain features. Make sure to update your number with any other services or accounts that are linked to your GCash account. By following these simple steps, you can easily change your GCash mobile number and continue to enjoy the convenience of mobile payments.
Pre-Requisites for Changing GCash Mobile Number
Table of Contents
Before proceeding to change your GCash mobile number, there are some pre-requisites that you need to take care of. Here are the things that you need to consider:
1. Active GCash Account
To change your GCash mobile number, you must have an active GCash account. Make sure that you have already registered your current mobile number with GCash and that it is still active.
2. Valid Identification
You must have a valid identification document to verify your identity. GCash accepts the following valid IDs:
- Passport
- Driver’s License
- National ID
- Social Security System (SSS) ID
- Government Service Insurance System (GSIS) ID
- Professional Regulation Commission (PRC) ID
- Voter’s ID
- Postal ID
- PhilHealth ID
3. Access to the Internet
To change your GCash mobile number, you need to have access to the internet. You can use your mobile data or Wi-Fi to access the GCash app or website.
4. Sufficient Balance
Make sure that you have enough balance in your GCash account to cover any transaction fees that may apply when changing your mobile number.
By taking care of these pre-requisites, you can smoothly change your GCash mobile number without any hassle.
Related: How To Pay Spaylater Using GCash?
Step-by-Step Guide to Change GCash Mobile Number
Logging into GCash Account
To change your GCash mobile number, the first step is to log in to your GCash account using your current mobile number. If you have forgotten your GCash PIN, you can reset it by tapping “Forgot MPIN” on the login screen.
Accessing Account Settings
Once you have logged in, tap the hamburger menu on the top left of the screen and select “Account Settings.” Then, tap “My Account” and select “Change Mobile Number.”
Initiating Mobile Number Change
Enter your new mobile number and tap “Next.” You will be asked to verify your new mobile number by entering the One-Time PIN (OTP) sent to your new number. Once you have entered the OTP, tap “Submit.”
Completing Mobile Number Verification
GCash will send a confirmation message to your old and new mobile numbers. Reply “YES” to the message sent to your old number and “CONFIRM” to the message sent to your new number. Your mobile number change request will be processed within 24 hours.
That’s it! You have successfully changed your GCash mobile number.
Learn also: Steps on Adding Steam Wallet Funds via GCash
Potential Issues and Their Solutions
Incorrect Mobile Number
If you accidentally entered the wrong mobile number when changing your GCash mobile number, you won’t be able to receive the verification code. To fix this issue, you need to contact GCash customer support and provide your correct mobile number. They will then verify your identity and update your mobile number accordingly.
Verification Code Not Received
If you did not receive the verification code after changing your GCash mobile number, you can try the following solutions:
- Check your spam or junk folder in your email.
- Check if your mobile number is correct.
- Wait for a few minutes and try again.
- Contact GCash customer support and ask for assistance.
Change Not Reflected
If you successfully changed your GCash mobile number, but the change is not reflected in the app, try logging out and logging back in. If the issue persists, try uninstalling and reinstalling the GCash app. If none of these solutions work, contact GCash customer support for assistance.
Remember, always double-check the mobile number you entered before submitting your request to avoid any potential issues. If you encounter any problems, don’t hesitate to contact GCash customer support for help.
Tips for a Smooth Mobile Number Change on GCash
Changing your GCash mobile number can be a simple process, but it’s important to take the necessary steps to ensure a smooth transition. Here are some tips to help you make the change without any issues:
- Verify your new mobile number: Before you initiate the change, make sure that your new mobile number is active and can receive SMS messages. This will help to avoid any delays or complications during the change process.
- Update your GCash account information: Once you’ve verified your new mobile number, log in to your GCash account and update your account information with the new number. This will ensure that all future transactions and communications from GCash are sent to the correct number.
- Clear any outstanding transactions: Before you initiate the change, make sure that you don’t have any outstanding transactions in your GCash account. This includes pending cash-ins, cash-outs, and payments. Clearing these transactions will help to avoid any issues during the change process.
- Follow the instructions carefully: When you initiate the mobile number change, make sure to follow the instructions provided by GCash carefully. This will help to ensure that the change is completed smoothly and without any issues.
- Allow time for the change to take effect: After you’ve initiated the change, give it some time to take effect. It may take a few minutes or up to 24 hours for the change to be completed. During this time, avoid making any transactions in your GCash account to avoid any issues.
By following these tips, you can ensure a smooth and hassle-free mobile number change on GCash.
Change Your GCash Mobile Number
In conclusion, changing your GCash mobile number is a straightforward process that can be done in just a few easy steps. By following the steps outlined in this article, you can quickly and easily update your mobile number and continue to enjoy the benefits of using GCash.
It’s important to remember that you will need to have access to both your old and new mobile numbers in order to complete the process. Additionally, you should ensure that your new mobile number is registered with your mobile service provider and is able to receive SMS messages.
Overall, GCash offers a convenient and secure way to manage your finances through your mobile phone. By keeping your contact information up-to-date, you can ensure that you always have access to your account and can take advantage of all the features that GCash has to offer.
Read more:
- How to Convert Regular Load to GCash?
- How to Contact GCash Hotline and Customer Service?
- How to Easily Change Name in GCash – Update GCash Account Information
Cover Image source: @gcashofficial
