Last updated: January 2024
GCash is a popular mobile wallet app in the Philippines that allows users to pay bills, buy load, transfer money, and more. One of the features that GCash offers is the ability to change the name associated with the account. This is useful for users who need to update their personal information or correct a misspelled name.
To change the name in GCash, the user must first ensure that they have a verified account. This involves submitting their personal information and a valid ID to GCash for verification. Once the account is verified, the user can proceed with changing their name in the app. It is important to note that the name change will only apply to the GCash account and not to any other accounts or services that the user may have.
Here are some of our top picks on:
Why Change Your Name in GCash?
Table of Contents
Changing your name in GCash is a simple process that can be done in a few easy steps. But why would someone want or need to change their name in GCash? There are several reasons why someone might want to do this:
Change in Legal Name
One of the most common reasons for changing your name in GCash is due to a change in your legal name. This could be due to marriage, divorce, or legal name change for any other reason. It is important to update your information in GCash to ensure that your account is up-to-date and accurate.
Privacy Concerns
Another reason for changing your name in GCash is to protect your privacy. If you have been using a pseudonym or a nickname in your GCash account, you may want to change it to your legal name to avoid any issues in the future. This can also help to prevent fraud or identity theft.
Professional Image
If you are using your GCash account for business purposes, it is important to have a professional image. Changing your name to your legal name can help to establish credibility and trust with your customers or clients.
Compliance with GCash Policies
GCash has strict policies and guidelines that users must adhere to. If your name does not match the name on your identification documents, you may be in violation of these policies. Changing your name to your legal name can help to ensure that you are in compliance with GCash policies.
Overall, changing your name in GCash is a simple process that can have several benefits. Whether you are changing your name due to a legal name change, privacy concerns, professional image, or to comply with GCash policies, it is important to keep your account up-to-date and accurate.
Prerequisites for Changing Name in GCash
Before changing the name in GCash, there are a few prerequisites that need to be met. These prerequisites are necessary to ensure a smooth and successful name change process. Here are the things that users need to prepare before proceeding with the name change:
1. Valid Government ID
To change the name in GCash, users must have a valid government-issued ID. This ID should be the same as the one used during the GCash registration process. The ID must also be valid and not expired.
2. Proof of Name Change
If the name change is due to marriage, divorce, or any other legal process, users must provide proof of the name change. This can be in the form of a marriage certificate, divorce decree, or court order.
3. Updated Personal Information
Users must ensure that their personal information in GCash is updated and accurate. This includes their full name, address, and contact details. Users can update their personal information by going to the “My Account” section in the GCash app.
4. Sufficient Balance
Before changing the name in GCash, users must ensure that they have sufficient balance in their account. This is because there is a ₱50 fee for the name change process.
By meeting these prerequisites, users can ensure a hassle-free name change process in GCash.
Steps to Change Name in GCash
To change the name in GCash, users need to follow a few simple steps. Here is a step-by-step guide on how to change the name in GCash.
Accessing GCash Account
To change the name in GCash, users first need to access their GCash account. Users can do this by opening the GCash app on their device and logging in with their GCash credentials.
Navigating to Profile Settings
Once logged in, users need to navigate to the profile settings section of their GCash account. This can be done by tapping on the profile icon located on the bottom right corner of the screen.
Entering New Name
After accessing the profile settings section, users need to tap on the “Edit Profile” button. This will open up a new screen where users can edit their profile information. To change the name in GCash, users need to tap on the “Name” field and enter the new name they want to use.
Saving Changes
After entering the new name, users need to tap on the “Save” button located at the bottom of the screen. This will save the changes made to the user’s profile information, including the new name.
In conclusion, changing the name in GCash is a simple process that can be done in just a few steps. By following the steps outlined above, users can easily change their name in GCash and ensure that their account information is up-to-date.
Possible Issues and Troubleshooting
Incorrect Name Entry
One of the most common issues faced by users when changing their name in GCash is entering the wrong name. This can happen due to various reasons such as typos, incorrect spellings, or using a nickname instead of the legal name. When this happens, the user cannot proceed with the name change process until the error is corrected.
To avoid this issue, users are advised to double-check the name they enter before submitting it. GCash also provides a preview of the new name before it is saved, allowing users to review and confirm that the name is correct.
Technical Glitches
Another issue that users may encounter when changing their name in GCash is technical glitches. These can include errors such as the app crashing or freezing during the name change process, or the system not saving the new name even after the user has entered it correctly.
If a technical glitch occurs, users are advised to try the following troubleshooting steps:
- Restart the GCash app and try again
- Check for any updates to the app and install them if available
- Clear the cache and data of the GCash app and try again
- Contact GCash customer support for further assistance
In some cases, technical glitches may be caused by issues with the user’s device or internet connection. It is recommended to ensure that the device is updated, and the internet connection is stable before attempting to change the name in GCash.
Confirming Name Change
After submitting a name change request in GCash, the user will receive a confirmation message in their registered mobile number. This message will contain a verification code that the user needs to input in the GCash app to confirm the name change.
To confirm the name change, the user should follow these simple steps:
- Open the GCash app on their mobile device.
- Log in to their account using their MPIN or biometric authentication.
- Tap the hamburger icon on the upper left corner of the screen.
- Select “Settings” from the menu.
- Tap “My Account”.
- Tap “Personal Information”.
- Tap “Verify Now” beside the name field.
- Input the verification code received via SMS.
- Tap “Submit”.
After successfully inputting the verification code, the user will receive a confirmation message that their name has been changed in GCash. It is important to note that the name change will not reflect immediately in all transactions and services. It may take some time for the updated name to be reflected in the system.
In case the user encounters any issues or errors during the name change process, they may contact GCash customer support for assistance.
Change Name in GCash
Changing your name in GCash is a straightforward process that can be completed in just a few steps. By following the steps outlined in this article, you can ensure that your GCash account reflects your correct name.
Remember, it is important to keep your GCash account information up to date to avoid any issues with transactions or identity verification. If you have any questions or concerns about changing your name in GCash, be sure to reach out to their customer support team for assistance.
Overall, GCash is a convenient and reliable mobile wallet that offers a variety of features and services to make your financial transactions easier and more secure. With its user-friendly interface and robust security measures, it is no wonder why it has become one of the most popular mobile wallets in the Philippines.
Read more:
- A Complete Guide on How to Buy Steam Wallet Using GCash
- How to Pay HOME CREDIT via GCASH (Step-by-step Guide)?
- How to Type the Squared Symbol (²) on Your Keyboard?
Cover image: Gcash
